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/24-7PressRelease/ - INDIA, May possibly 08, 2006 - Following the great success of Business Process Outsourcing (BPO) in India, it's now the KPO change to create its presence felt. BPO achievement in India is encouraging overseas businesses hunting Indian market for outsourcing their high-tech understanding based jobs. Functional charge saving, pool of skilled workforce, infrastructure development and favorable government policies are the main factors, which are responsible for the Data Process Outsourcing (KPO) in India.

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According to a written report by GlobalSourcing Now, the Worldwide Knowledge Process Outsourcing business (KPO) is expected to achieve USD 17 billion by 2010, which USD 12 billion (almost 70%) could be outsourced to India alone. Steps have been already taken by indian KPO sector in employing highly qualified and skilled people and number of KPO experts is expected to cross more than 250,000 by 2010 set alongside the present figure of 25,000 employees. The data on the right implies that Expected Growth in World wide BPO and KPO Markets (2003-2010)

What makes India a preferred location for KPO?

The Indian workforce is highly literate and they are well-versed with English language, thanks to Indian educational system. India is creating thousands and tens of thousands of English speaking, experienced experts in the fields of IT, Engineering, Education, Law, Science, Finance, Architecture and other competitive fields every year.

The edge largely lies in the technical and academic qualifications of its workforce. A study done in 2002 by NASSCOM (National Association of Pc software and Service Businesses) showed an Indian ITES-BPO heart in banking and financial service sector, works better than US and UK based BPO centers in several types like the total number of transaction, total number of correct purchases, total customer care, number of transaction per hour and the typical speed of answers.

It has also showed in the survey that 45 per cent of Indian providers have the greatest quality certification like Six Sigma (A rigorous and disciplined system that utilizes information and statistical analysis to measure and improve a operational performance, techniques, and systems. Six Sigma recognizes and stops defects in production and service-related processes.). BPO or KPO in India are getting more quality conscious and they are generally improving to have criteria that of internationally accepted. They're along the way of highly acclaimed quality management requirements from International Organization for Standardization (ISO) such as ISO 9002, ISO 9001, ISO 9001:2000, ISO 9001:2001 and from the CMM framework to the newest CMMI framework.

For more info, please visit at KPO and KPO in India